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RETURN POLICY

Over the years I have had occasion to refund payments to customers for unavailable items or errors in ordering

I have had no clear policy regarding refunds and I want to establish some parameters for this

As you know, these parts are not available at Sears and I must search the country for them.  When they're discontinued, I have them made (better)

When I have done the work, found the part and had it shipped to me from every state, I expect the buyer to honor his/her contract.  I have limited time available and do not relish taking it away from other customers.

On occasion, a customer will email me that they purchased the item elsewhere or sold their car.  I have spent my time locating and acquiring their parts and now have lost money and time on a worthless order.  In addition, I have paid for the part(s) out of their funds that they want refunded.

To protect my good customers I must set up standards that arbitrarily will decide the issue. 

We all know that there are ALWAYS parts we need or want for our Grand Wagoneers.  I can't think of a time when I didn't need or want something I didn't have.  I would like to establish a general policy that all refunds are only created as a credit towards someting else.  This guarantees that my time was not wasted completely.  I will still, in those special cases, issue refunds but they will be at my discretion.  I am fair and understanding, so if your claim is legitimate I will honor it fairly.

So I guess that the new return policy is for credit only unless I decide differently on a case by case basis.

I'm sure that you understand and will continue to use this valuable resource for parts and advice.

Thanks again for your support in keeping this valuable website serving those who love and own classic Jeep Grand Wagoneers.